Blackfin currently accepts the following payment methods:
If you are not satisfied with your purchase and wish to withdraw, you can notify us by e-mail (customer.care@blackfin.eu), online form (service.blackfin.eu) or by producing another explicit declaration within a period of 20 days from the date of delivery of the products. In the event of withdrawal, the only cost you will bear will be the shipping cost of returning the goods.
The above does not apply to customised products (e.g. customized with a personal laser engraving) as they are personalised and produced especially for you, unless they prove to be defective upon receipt.
Blackfin guarantees its products against breakage caused by material and manufacturing defects reported during the period of two years from the date of delivery. In order to activate the guarantee, however, you must inform Blackfin of these defects within a period of two months from the date on which you discovered them. Scratches on lenses are considered normal wear and tear and is not covered by the warranty unless it can be proved that the product had such a defect on delivery. Damage to the structure or colouring resulting from inappropriate use is not covered by the guarantee.
The warranty of conformity with the contract provided by law for products purchased by consumers shall apply without limitation.You can ask for assistance by e-mail (customer.care@blackfin.eu) or through the online form (service.blackfin.eu).
Blackfin delivers using FedEx International Priority®
The service has standard delivery times that vary depending on the destination:
In any case, upon confirmation of your order, you will receive an email containing all information about your order, including tracking number and shipping status. Shipping costs are at Blackfin's charge.
You will receive your Blackfin in a precious case with a magnetic closure and a customisable aluminium plate. In the box you will find, in addition to your Blackfin, also the Blackfin Plano hard flattanable case, a soft microfiber pouch and the aluminium plate which, once customized, will make your purchase even more unique.
The magnetic box is entirely eco-friendly and designed to be reused in the way that suits you best, while respecting the environment.
In addition, on the back of the aluminium plate you will find the digital identity of your BLACKFINs: at any time you can check the authenticity, quality and origin of the product by reading the QR code, as well as request a warranty exchange or a return.